WHSmith
In 2006, high street retailer, WHSmith, directly appointed CAPS to undertake their window cleaning in over 250 stores throughout the UK, including Northern Ireland. This contract resulted from a procurement initiative by the retailer to separate out the window cleaning component from the main cleaning contract. A specialist window cleaning service is crucial within the retail environment. Displays and promotions are enhanced by pristine presentation and for many high street chains, this is seen as key when successfully competing for and attracting customers.
CAPS has demonstrated consistency in nationwide service delivery which has been rewarded with a two fold increase in contract size covering almost the full portfolio over 530 WHSmith high street stores from August 2007. This contract has mirrored a growing trend in the retail sector where rationalising contracts and focusing on specialist providers garners service excellence.
Separating the window cleaning element from the main cleaning contract has generated huge rewards. Using CAPS as a window cleaning specialist has provided WHSmith with a more flexible service for their outlets and noticeable cost savings.